Terms of Use [v4 updated May 1st 2020]

[1.0] Allowable Website Content

GoferHost has no restrictions on the contents of your website as long as your content is your own or licensed to you (not copyrighted) and your content must not break any Federal, State or local laws. Failure to abide by these simple rules will most likely result in your site being taken down and forfeit of any payments made.

If you find content hosted on our servers that you feel should warrant starting an investigation, please send us an email to: abuse@gofer.host with a link to the website.


[1.1] Streaming Not Allowed

Large amounts of streaming (audio or video) from our hosting accounts is also not allowed. Although webservers are capable of streaming media, they were not designed for that purpose. There are far better services for streaming media that can me seamlessly integrating into your website that allow for far better performance and don't violate our Acceptable Usage Policy.


[1.2] Hosting Space

Our hosting accounts provide a lot of space to upload your website for hosting. Some of our hosting packages don't even limit the amount of storage you can use. But be advised that files uploaded to your website are to be used for your website and not as an online backup. If more than 50% of your files are not somewhere referenced by an HTML page, you could be in violation of our Acceptable Usage Policy. There are far better places for file backups than a hosting account.


[1.3] Money-back Guarantee

We want to make sure you are happy with your purchase. If for some reason you are not satisified with your product or service we offer a 100% refund with a few restrictions.

Domain names are not refundable. When a domain name is registered, the registration date is reserved to you for the period that you purchased. You are welcome to transfer the domain to another company but realize that there is typically a 30 or 60 day wait period.

Some of our hosting accounts offer a free domain registration or renewal when purchasing for 12 months. If you request a refund in the first 30 days, 100% of the hosting costs will be refunded minus the cost of the registration or renewal of the domain.


[1.4] Price Changes

We hold the right to change our prices at anytime.


[1.5] Support

GoferHost employs support staff 24/7/356. We try to answer support tickets within 4 hours but it may be longer during holidays or times when support volume is longer that usual.

The number 1 goal of our support staff is to support our products and services. We assist with domain name issues, DNS, SSL, hosting accounts, email and any network issues that might arrise. Typically we do not assist customers with their own websites but from time to time have been known to help.

If you require a higher level of support, we might be availble to assist for a fee.


[1.6] Cancellation and Early Termination

All canceled products after the 30 day money-back guarantee will be prorated and the remaining value will be given back in the form of credit to any future purchases at GoferHost. This prorated credit never expires.


[1.7] Server Abuse

Any attempt to undermine or cause harm to a server or customer of GoferHost is strictly prohibited.


[1.8] Disk Space Abuse

Our hosting accounts provide a lot of space to upload your website for hosting. Some of our hosting packages don't even limit the amount of storage you can use. But be advised that files uploaded to your website are to be used for your website and not as an online backup. If more than 50% of your files are not somewhere referenced by an HTML page, you could be in violation of our Acceptable Usage Policy. There are far better places for file backups than a hosting account.


[1.9] Bandwidth Abuse

Large amounts of streaming (audio or video) from our hosting accounts is also not allowed. Although webservers are capable of streaming media, they were not designed for that purpose. There are far better services for streaming media that can me seamlessly integrating into your website that allow for far better performance and don't violate our Acceptable Usage Policy.


[1.10] Customer Information

It is important that the Customer Information is up-to-date and accurate. An accurate name, address, phone number and email address is required for domain name registration regardless of whether or not domain privacy is enabled. Also it is important to have accurate contact information for when products expires to make sure the customer is aware of these events.


[1.11] Indemnification

Customer agrees to indemnify and hold harmless GoferHost and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the AUP by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.


[1.12] 99.9% Uptime Guarantee

We guarantee a 99.9% up time which is defined as a maximum of about 9 hours down a year. Any down time above this guarantee will apply an automatic discount to any hosting fees applied. This down time does not include any downtime caused by changes to DNS or website changes that were instigated by the customer.

Acceptable Usage Policy [v3 04/2020]

This AUP governs the use of GoferHost's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and GoferHost regarding the interpretation of this AUP, GoferHost's interpretation, in its reasonable commercial judgment, shall govern.

The following is the entire Acceptable User Policy ("AUP") agreement between GoferHost and the personal or corporate account holder. GoferHost provides World Wide Web Hosting, web design and script installation. GoferHost has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. GoferHost's general policy is to act as a provider of Internet presence. GoferHost reserves the rights to suspend or cancel a customer's access to any or all services provided by GoferHost when we decide that the account has been inappropriately used.

What is appropriate usage?

GoferHost is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses.

GoferHost is a shared web hosting service, which means that a number of customers' web sites and other email or storage services are hosted from the same server. GoferHost uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers' sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.

Disk space

If you use your services consistently with the Terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers' sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate for your particular plan.

Bandwidth

In most cases, if you use our services consistently with our Terms of Service, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site. You will always be able to use as much bandwidth as your account has.

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

Email storage

You do not have to worry about hitting a storage limit if you use our services consistently with the Terms of Service and our acceptable usage policy. GoferHost will increase your space along with your appropriate small business needs, but our abuse controls may impact the rate of growth or your folder size, and there may be a short delay while we assess your usage. In some cases, creating additional folders or subfolders will help ensure that the system works well for everyone. You will always be allowed to use as much disk space is applied to your account.

Unlimited

You may have noticed all of our accounts come with unlimited email accounts, sub-domains, FTP accounts and in some cases domains. This is subject to how much disk space your account has. So you can create as many emails, sub-domains etc as you want as long as it's within your disk space limit.

Offensive content

You may not publish or transmit via GoferHost's service any content that GoferHost reasonably believes:
a. constitutes child pornography;
b. is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
c. is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
d. is defamatory or violates a person's privacy;
e. creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
f. improperly exposes trade secrets or other confidential or proprietary information of another person;
g. is intended to assist others in defeating technical copyright protections;
h. clearly infringes on another person's trade or service mark, patent, or other property right;
i. promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
j. is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to GoferHost;
k. is otherwise malicious, fraudulent, or may result in retaliation against GoferHost by offended viewers;

GoferHost does not accept material such as:
a. Proxy, Warez, Escrow, High Yield Investment Programs (HYIP), illegal Gambling and Lottery sites.
b .Content "published or transmitted" via GoferHost's service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by GoferHost.
* GoferHost can terminate service for any of the above reasons and it's at GoferHost's sole discretion to issue a refund

Security

You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk comercial email

Bulk commercial email, mailing lists and email reflectors are allowed on GoferHost's servers, we do however allow a maximum of 100 emails per hour per account. For any emails sent from your GoferHost account you must adhere to the following rules:

a. Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
b. Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
c. You may not obscure the source of your e-mail in any manner.
d. You otherwise comply with the CAN SPAM Act and other applicable law.

These policies apply to messages sent using your GoferHost service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your GoferHost service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.

Unsolicited email

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your GoferHost's services.

Material protected by copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
a. you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
b. you are otherwise permitted by established United States copyright law to copy the work in that manner.

GoferHost will terminate the service of repeat copyright infringers.

Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the GoferHost network.

Disclaimer

GoferHost is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the GoferHost network.

Internet abuse

You may not engage in illegal, abusive, or irresponsible behavior, including:

a. Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to GoferHost and its customers) without express authorization of the owner of the system or network;
b. monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
c. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
d. Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
e. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
f. Any conduct that is likely to result in retaliation against the GoferHost network.
g. Use of GoferHost's network in a way that unreasonably interferes with GoferHost's other customers use of the network

Privacy Policy[v1 01/2016]

Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.

When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, home address, e-mail addresses and payment details (credit or debit card and PayPal). If you need support our staff may need to know information to solve the problem such as operating system, browser software and editing software. When you visit this website we do record certain information using Google Analytics such as your location, browser version, ip address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient web site for all our visitors. Our website is protected by a Secure Sockets Layer (SSL) and verified by Equifax. This helps prevent eavesdropping on our website, just look for the padlock.

We will use your personal identifiable information in the following ways.

- For payment purposes and to provide convenient and targeted support.

- To contact you and announce special offers, general announcements and news. Please note you can opt out of receiving these emails at anytime by following the instructions at the bottom of the e-mail.

- To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit.

We will NEVER provide your personally identifiable information to any persons other than A law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.

We do not under any circumstances apart from the above give away or sell your information to any third parties.

Your personal information is safe with us, your information is safely encrypted using SSI. Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.

Cookies

Cookies allow us to identify your device based on certain criteria such as (but not limited to):

- whether you're logged into our client area
- whether you've previously visited visited our website
- if you have been refereed to us from one of our affiliates via our affiliate program (allows our affiliates to earn a commission for referrals)

We also use Google's Analytics service to monitor our website traffic and improve our marketing effects. This service stores a cookie on your website to make this possible. We also use other software that makes use of cookies such as live chat (Zopim) which works in a similar way to Google Analytics.

As you can see cookies are used to enhance our website and your experience. We don't sell information collected by cookies nor due we disclose this information to third parties.

We are required by EU law to display a notice on our website allowing you the option to agree to these terms. If you don't agree but continue to navigate our website we can only assume that you're happy to do so thus accept our use of cookies.

Log files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

Communications from the site

When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to GoferHost you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your GoferHost account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to GoferHost. Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to GoferHost you can indicate your preference on your members profile page to participate in the GoferHost newsletter. You will receive a confirmation email from us when placing an order on our site and paying through PayPal.

Information sharing and disclosure

We collect information from our website visitors using Google Analytics. We use this information to better design our Web site and services. This information is never shared with any third party. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

GoferHost does not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How you can access/correct your Information

You can access all your personally identifiable information that we collect by logging into your password-protected GoferHost account and selecting to update your 'My Details' We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Specific terms and conditions

GoferHost considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of GoferHost. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that GoferHost do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

Legal disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we have taken every step possible to make your information safe. This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at privacy@GoferHost.com.

Links to other sites

This Web site contains links to other sites that are not owned or controlled by GoferHost. Please be aware that we, GoferHost are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Changes to this privacy statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. For more information please do not hesitate to email yours questions to us.